I'm at JC Penney to make a payment but unfortunately I didn't have my card. So I asked a young lady can I still make the payment. I don't know where the confusion came in at but this is how the conversation went.
Me: Good evening! Is it possible to make a payment on my account even if I don't have my JCP card with me?
Her: Sure that's not a problem, just give me a second.
We walk over to the cash register and she does what she needs to do to prepare to take the payment.
Her: Okay how much will you paying today?
Me: I will be making a $35.00 payment
Her: Okay just give me your card and we can get started.
Me: Pardon me, I told you I didn't have my card with me when I first approached you. The first thing I said is it possible to make a payment on my account without my card? For example maybe looking up my account another way, by using my license or something like that.
Her: Ohhhh, No I need the JCP card to make the payment.
Me: Looking at her, shaking my head and then walked out of the store with my children.
